Our avos

What types of avocados do you sell?

Although we love each and every avocado variety, we do have a favourite. The Hass. We love everything about this type, its creamy texture, super delicious taste, and easy to peel skin. And this means we only grow and deliver these types. Find out more about Hass.

How long is the Hass avocado season?

Late July to February for these creamy & delicious beauts.

Will your avos be available all year round?

Oh, how we’d love to dine on these fruits 365 days a year. But this is just simply not the case. At some point Mother Nature decided that sometimes you can just have too much of a good thing, so made these fruits seasonal superstars (late July till Feb). Because we want to ensure our fruit is of the best quality, we only supply over the season. You’ll just have to grab them while you can.

How long will my avos take to ripen?

If you’re like us, you’ll want to eat an avocado as soon as you’ve bought it. But, like a lot of beautiful fruit and vegetables, you have to wait for them to be ready first. The natural ripening process for avocados is affected by their environment and the time of the year they’re picked. For example, at the start of the season avos take a little longer (around 2 weeks) to naturally ripen in your fruit bowl. While mid-to late season avos can naturally ripen pretty quickly (less than a week).

But of course if you really, really need to, you can speed up this natural process. Find out how.

Orders

Can I order a one-time delivery?

Absolutely. We offer a one-time delivery option when you reach the Basket.

How does your repeat order work?

Hooray – you want to get a regular avo fix! Our repeat order option allows you to have a delicious box of avos sent to you weekly, fortnightly, or monthly. Simply head to our Store and select the box type you prefer, then choose how frequently you would like the avos to be sent. We’ll then send you a box of avos at the frequency you’ve chosen. Easy as that.

How do I change my repeat order frequency?

It is easy to change your order frequency. Simply log into your Account and go to ‘Subscriptions’. Click on ‘Change Order Frequency’ then you will be asked what frequency you would like to change to. Select your preference and then confirm by going through the checkout process. We will process this change as a new order, so it is best to change the frequency when you’d like a new box of avos to be sent.

How do I change my box type if I have a repeat order?

Looking to get a larger or smaller box of avos? No problem. To do this you will need to cancel your existing repeat order and start a new one with the preferred box.

How will I know when my next box is due?

Go to the ’Subscriptions’ page of your Account and you will be able to see your next renewal date there.

How do I change the date of my next repeat order?

If you want to change the date that your next order will renew please email us at hello@thegoodavo.nz and we’ll get this changed for you.

How do I pause an upcoming order?

To pause your repeat order just head over to your Account and go to ‘Subscriptions’. To pause your order simply click on ‘Cancel’ and this will automatically pause your subscription. To start the subscription again just go back to the same place and click ‘Reactivate’.

How do I cancel my order?

One Time Order: You can cancel a one-time order provided it hasn’t been sent out already. Just get in touch with us at hello@thegoodavo.nz and we’ll look into this for you..

Repeat Order: To cancel a repeat order for any reason just head over to your Account and go to ‘Subscriptions’. Here you can click on ‘Cancel’ and this will automatically cancel your repeat order. You can reactive the subscription anytime by going back to the same spot and clicking ‘Reactivate’.

What if I’m not 100% happy with my order or the fruit is damaged?

First of all, we’re really sorry to hear this. Although we try our hardest to care for these fruits every step of the way, sometimes things just go a little pear shaped. So, if for some reason you’re not happy with the quality, then we’ll give you your money back. Just contact us on email within 24 hours of the delivery and we’ll look into this for you.

To help us understand what’s gone wrong, and hopefully prevent it happening again, we ask you take a photo of the ‘sad avo’ and send that to us as well. Refunds take 7 days, and please note, that we can’t accept any issues or claims lodged later than 24 hours after delivery.

Deliveries

How much is delivery?

Deliveries to the North Island are $3.50, and the South Island are $5.50. Rural deliveries will be an extra $3.79.

How long does it take you to deliver my avos?

Once your order is collected by a courier it will be delivered in approximately 3 business days in the North Island, and 5 business days in the South Island. Deliveries to rural addresses can add 1-3 days to the standard targeted delivery timings. Please note, if your order falls on a Saturday or Sunday, it will be processed on Monday.

How do I track my order?

Once your avos have been dispatched we’ll send you an email with a tracking link.

How do I update my delivery address?

Head over to your Account, then go to the ‘Addresses’ page. You can change your address details by clicking the ‘Edit’ button. Hit ‘Save Address’ and you’re good to go.

Can I add delivery instructions to my order?

Once your order has been dispatched you will receive an email with your tracking number. To advise the courier of specific delivery instructions go to this website, enter your tracking number, and let them know your requirements.

What happens if my order doesn’t turn up?

Oh no. We’re so sorry to hear this. Please contact us on email at hello@thegoodavo.nz and we’ll get onto this right away.

Payments

How often does my payment go out?

Your payment will be processed as soon as you place an order. If you have signed up for a repeat order we will email you 3 days before you are next billed, so you know to expect it and that your next box is nearly on its way.

How do I update my card details?
To change the card details linked to your subscription go to your Account, then ‘My Subscription’. Click on the ‘Change Payment’ button, then enter in the new payment details. Submit the form and you will be directed back to your account where a confirmation message will advise you that the payment method has been updated.

The Good Avo does not hold any card information. All card details are securely managed via Stripe.

My Account

Where do I find my account log-in details?

If you signed up for a repeat order, or if you chose to set-up an account, we would have sent you an email with your account log-in information. If you cannot find this email you can reset your account here using your email address.

I’ve forgotten my password, how do I change it?

Simply head here to change your password.

I’ve forgotten my username, how do I find it?

Your username will be the first part of your email address before the @. For example, the email john.smith55@gmail.com would have the username john.smith55. If this does not work please email us at hello@thegoodavo.nz and we’ll look into it for you.

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